Returns & Exchanges
We want you to feel confident about your purchase. Please review the policies below for cancellations, returns, exchanges, refunds, price adjustments, and damaged items.
Cancellation Policy
Orders placed through livingspace.com may be changed or cancelled within 72 hours of the original purchase date.
Please note that cancellation requests made more than 24 hours after purchase may be subject to cancellation fees charged by the manufacturer or supplier.
For Made-to-Order items, changes or cancellations are not accepted after the 72-hour window.
To request a change or cancellation, please contact us at online@livingspace.com.
Approved refunds will be issued to your original payment method. Once processed, refunds may take up to 7 business days to appear on your statement, depending on your financial institution.
Return Policy
All returns must be pre-authorized by Livingspace. Before returning an item, please contact us at online@livingspace.com with your name, order number, and the item you would like to return.
Returns sent without prior authorization may be refused and returned to the sender.
In-Stock Items
In-stock and ready-to-ship items may be returned within 7 days of receipt, provided they are unused, in their original condition, and include all original packaging.
Customers are responsible for return shipping costs, which are non-refundable.
The following items are not eligible for return:
- Items that are not in their original condition or original packaging
- Return requests made more than 7 days after receipt
- Lighting that has been opened and installed
- Rugs
- Items marked Final Sale, Clearance, or Last Chance
Made-to-Order Items
Made-to-Order items are produced or ordered specifically for your purchase and generally cannot be changed, returned, or cancelled more than 72 hours after the original purchase date.
In the rare event that a Made-to-Order item is approved for return, a 20% restocking fee may apply. In-stock items are exempt from this fee.
Any item returned in an unsellable condition may be subject to additional charges.
Once your return has been authorized, our team will provide return instructions and the appropriate return location.
Exchange Policy
Eligible Ready-to-Ship items may be exchanged within 7 days of receipt, provided they are unused, in their original condition, and include all original packaging.
All exchanges must be pre-authorized. Please contact us at online@livingspace.com with your name, order number, and the item you would like to exchange.
Made-to-Order items cannot be exchanged more than 72 hours after the original purchase date.
The following items are not eligible for exchange:
- Items that are not in their original condition or original packaging
- Exchange requests made more than 7 days after receipt
- Lighting that has been opened and installed
- Rugs
- Items marked Final Sale, Clearance, or Last Chance
Customers are responsible for return shipping costs associated with exchanges, and these costs are non-refundable.
If the requested replacement item is discontinued or no longer available, we will work with you to find a suitable alternative. If an appropriate replacement cannot be provided, an eligible refund may be issued to your original payment method.
Refunds
Once an approved return is received and inspected, any eligible refund will be issued to your original payment method.
Return shipping costs are non-refundable.
In the rare event that a Made-to-Order item is approved for return, a 20% restocking fee may apply. In-stock items are exempt from this fee. Items returned in an unsellable condition may also be subject to additional charges.
Once processed, refunds may take up to 7 business days to appear on your statement, depending on your financial institution.
Damaged or Defective Items
Please inspect the packaging before accepting your delivery whenever possible. We recommend taking photos of the packaging before opening your shipment, even if there are no visible signs of damage.
If you notice damage to the packaging, make note of it with the carrier whenever possible. For significant visible damage, you may refuse the delivery.
If the packaging or product is damaged, or if the item is defective, please take photos and contact us at online@livingspace.com within 48 hours of receipt.
Please include:
- Your order number
- Photos of the outer packaging
- Photos and or videos of the damaged or defective product
- A brief description of the issue
Our team will review the claim and assist with replacement arrangements.
Damaged products are generally replaced rather than refunded. Because many products are Made-to-Order, replacement items may be subject to the original manufacturer's lead time.
Price Adjustments
Full-price purchases made through our online store are eligible for a price adjustment within 7 days of the original purchase date.
If the same item goes on sale during that period, we will refund the difference to your original payment method.
Contact Us
For cancellations, returns, exchanges, damaged items, or questions about this policy, please contact:
Email: online@livingspace.com
Phone: 604-683-1116